1. Introduction

This Cookie Policy explains how Nosmai ("we," "our," or "us") uses cookies and similar tracking technologies on our website, applications, and services (collectively, the "Service"). This policy should be read together with our Privacy Policy.

2. What Are Cookies

Cookies are small text files that are placed on your device (computer, smartphone, tablet) when you visit our website or use our services. They help us provide you with a better experience by remembering your preferences and enabling certain functionality.

2.1 Types of Cookies

Session Cookies:

• Temporary cookies that expire when you close your browser
• Essential for maintaining your login session
• Do not collect personal information

Persistent Cookies:

• Remain on your device for a specified period
• Remember your preferences and settings
• Help us analyze usage patterns and improve our service

First-Party Cookies:

• Set by Nosmai directly
• Used for essential website functionality and analytics

Third-Party Cookies:

• Set by external services we use
• Include payment processing, analytics, and support services

3. How We Use Cookies

3.1 Essential Cookies

These cookies are necessary for the Service to function properly and cannot be disabled:

Authentication Cookies:

• session_token - Maintains your login session (24 hours)
• csrf_token - Protects against cross-site request forgery
• auth_state - Tracks authentication status

Security Cookies:

• security_token - Prevents unauthorized access
• rate_limit - Protects against abuse and excessive requests
• device_id - Identifies trusted devices for security

3.2 Functional Cookies

These cookies enhance functionality and can be disabled without affecting core service:

Preference Cookies:

• user_preferences - Remembers your dashboard settings
• language - Stores your preferred language
• timezone - Remembers your timezone setting
• theme - Stores light/dark mode preference

API Management:

• api_key_cache - Temporarily stores API key information
• usage_cache - Caches usage statistics for performance

3.3 Analytics Cookies

These cookies help us understand how you use our Service:

Usage Analytics:

• analytics_id - Anonymous identifier for usage tracking
• session_analytics - Tracks session duration and page views
• feature_usage - Records which features you use
• performance_metrics - Measures page load times and errors

A/B Testing:

• experiment_id - Assigns you to test groups for feature testing
• variation_id - Tracks which version of features you see

3.4 Marketing Cookies

These cookies help us provide relevant marketing and improve our service:

Email Marketing:

• email_tracking - Tracks email campaign effectiveness
• unsubscribe_token - Manages email preferences

Referral Tracking:

• referrer_source - Tracks how you found our service
• campaign_id - Associates visits with marketing campaigns

4. Third-Party Cookies

4.1 Payment Processing

Stripe:

• Processes secure payments and manages billing
• Sets cookies for fraud prevention and security
• Cookies: __stripe_mid, __stripe_sid
• Privacy Policy: https://stripe.com/privacy

4.2 Analytics Services

Internal Analytics:

• We use our own analytics system to track usage
• Data is stored securely and not shared with third parties
• Used to improve service performance and features

4.3 Support and Communication

Customer Support:

• Support chat widgets may set cookies
• Used to maintain conversation history and preferences
• Data is encrypted and securely stored

4.4 Content Delivery

CDN Services:

• Content delivery networks may set performance cookies
• Used to optimize content delivery and loading speed
• No personal information is collected

5. Managing Your Cookie Preferences

5.1 Cookie Settings

You can manage your cookie preferences through:

Cookie Banner:

• Use the cookie consent banner on first visit
• Modify preferences by clicking the cookie icon
• Update choices at any time

5.2 Browser Controls

Browser Settings:
Most browsers allow you to:

• Block all cookies
• Block third-party cookies only
• Delete existing cookies
• Set cookie preferences by website

Browser Instructions:

• Chrome: Settings > Privacy and Security > Cookies
• Firefox: Settings > Privacy & Security > Cookies
• Safari: Preferences > Privacy > Cookies
• Edge: Settings > Cookies and Site Permissions